Controlling, monitoring and coordinating performance of subordinates, so that targets can be achieved.                                                                        
Conduct coaching and counseling for subordinates who take undisciplined action and low performance                                                                        
Conduct briefing, refreshment and socialization as well as provide positive motivation to Agent                                                                        
Support the Operations Manager to highlight operational risks and areas for improvement                                                                        
Resolving problems that cannot be solved by CRO in serving potential customers or customers                                                                        
Ensure KPI target can be achieved